Richard.
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Case study

Real-time voice AI platform

AI assistant for pharmacies in Italy

An assistant answering phone calls, WhatsApp and web chat for sixteen pharmacies, each from its own catalogue, services and staff. Sole engineer: real-time voice pipeline, SIP telephony, Laravel admin and tool-call API, RAG, one instance per customer.

  • 16 production deployments
  • Real-time voice and telephony
  • Refuses rather than guesses
Bun · TypeScript · Laravel 12 · Next.js · pgvector